Ticket Office

020 8253 1030
Open Monday-Saturday 10am-8.30pm (Tuesday 10am - 5.30pm)


Ticket Office, Croydon Clocktower, Katharine Street CR9 1ET

Please ensure you include clearly your name and the name, date and time of the event plus how many tickets you would like. Please also include a contact telephone number in case we need to confirm any details and a SAE if you wish tickets to be posted back to you.

ticketoffice@croydon.gov.uk

SMS text: 07771 837121
Please include your name, name of event and number of tickets required in text.

Minicom: 020 8253 1027
For people who are deaf or hard of hearing.

Online booking – coming soon!

What payment methods can I use?

• Cash
• All major credit & debit cards (excluding Electron if booking by telephone and American Express)
• Cheques (made payable to ‘London Borough of Croydon’)

There is a 50p charge for each transaction made by credit card (one charge, no matter how many tickets you buy).

Am I entitled to a discount?

Over 60s, people with disabilities, claimants, students, and under-16s are entitled to concessionary prices for most events. Please ask at the Ticket Office when you book. Concession prices are not available on cinema tickets for screenings after 5pm on Friday or Saturday.

Can I reserve tickets?

Reservations can be held for three days for all events except films, Active Lifestyles, Sports and Media courses.

Can I return of exchange my tickets?

We regret that tickets cannot be refunded or exchanged once purchased.

Can I bring children?

Children are welcome to attend our Children’s Events. Other Film, Theatre, Comedy and Music performances may only be suitable for young people over a certain age. Please check suitability with the Ticket Office. Children under 12 years old must always be accompanied by an adult when visiting the Clocktower